Payment and Refund Policy

Last updated: 02 November 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of digital courses, informational resources, and related access provided by celebrado. The services covered include comprehensive materials on broadcast studio design, camera control systems, professional lighting arrangements, sound engineering, and streamlined workflows for television networks and live events. These offerings are delivered exclusively as digital content through our website and are intended for users in the United Kingdom. The policy governs all transactions where customers acquire access to online courses or downloadable resources. It does not extend to any physical goods or in-person training sessions. All users must review this policy before completing a purchase, as it forms part of the contractual terms agreed upon at the point of sale.

Prices, Currencies, Taxes, and Any Additional Charges

All prices displayed on the website are quoted in British Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) at the current rate unless otherwise stated. Prices may vary depending on the specific course package selected, such as single-module access or full subscription bundles. No additional charges apply for standard digital delivery. However, customers are responsible for any bank fees, currency conversion costs, or internet service provider charges incurred during the transaction. celebrado reserves the right to adjust prices at any time, but such changes will not affect orders already confirmed. Promotional discounts are applied at checkout and are subject to availability and eligibility criteria outlined at the time of purchase.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept payments via major credit and debit cards, including Visa, Mastercard, and American Express, as well as electronic bank transfers where applicable. All payments are processed through secure third-party gateways that comply with Payment Card Industry Data Security Standards. Payment authorisation occurs immediately upon submission of order details, and funds are held pending confirmation of the transaction. In cases of suspected fraud or declined authorisation, the order will be suspended automatically. celebrado does not store any payment card details on its servers, ensuring that all sensitive information remains protected by the payment processor. Customers receive an email confirmation once payment has been successfully authorised.

Order, Booking, or Service Confirmation and When a Contract Is Formed

Upon successful payment, customers receive an order confirmation email detailing the purchased course access, access instructions, and applicable terms. A binding contract is formed at the moment the confirmation email is sent, subject to the terms of this policy and the website's general terms of use. Access to digital content is granted immediately after confirmation, allowing users to begin their studies without delay. If an order cannot be fulfilled due to technical issues, celebrado will notify the customer promptly and offer alternatives or a full refund.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers in the United Kingdom have the right to cancel their order within 14 calendar days from the date of purchase without providing a reason. This cooling-off period applies to digital content purchases. However, if a customer begins accessing or downloading the course materials during this period, the right to cancel may be lost in accordance with the law. To exercise cancellation rights, customers must notify celebrado in writing before the 14-day period expires. Cancellations after content access has commenced will be assessed on a case-by-case basis under the refund eligibility rules below.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for cancellations made within the 14-day cooling-off period provided no substantial access to the digital content has occurred. Full refunds are not available once a customer has completed more than 20 percent of a course module or downloaded any resources. Non-refundable items include promotional bundles, gift subscriptions, and any content marked as non-refundable at purchase. Refunds will not be granted for changes of mind after the cooling-off period or for failure to meet personal expectations regarding course difficulty. In cases of duplicate purchases or technical errors on our side, refunds may be considered outside standard eligibility.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, customers must submit a written request via email to info@dramabydesign.com or through the contact form on our Contacts page. The request should include the order number, date of purchase, customer name, and a clear statement of the reason for the refund. Supporting information such as screenshots of access issues may be requested. Requests must be made within the applicable time limits. celebrado will acknowledge receipt of the request within two working days and provide further instructions if additional details are needed.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Upon receiving a refund request, our team will review the order details, access logs, and any supporting evidence within five working days. The customer will be notified of the decision by email. Approved refunds will proceed to processing, while rejected requests will include an explanation and information on any available alternatives, such as course extensions. Customers may appeal a rejection by providing additional information within seven days of notification.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Refunds are issued using the original payment method wherever possible. Processing typically takes between five and ten working days after approval, though bank processing times may extend this to a maximum of 14 days. Customers will receive confirmation once the refund has been initiated. For international cardholders, additional time may be required due to banking procedures outside the United Kingdom.

Special Rules for Digital Content, Subscriptions, and Promotional Offers

Digital courses are subject to specific rules under UK law. Once a customer has started consuming the content, the right to a full refund is limited. Subscription services renew automatically unless cancelled before the renewal date, with prorated refunds available only in exceptional circumstances. Promotional offers, such as discounted first modules, follow the same eligibility criteria as standard purchases but may have shorter access periods that affect refund calculations. Customers should review subscription terms carefully before committing.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

In the event of a failed payment, the order will not be processed, and customers will be notified to retry or use an alternative method. Duplicate charges will be investigated and refunded automatically if confirmed. Chargeback requests are handled in accordance with card issuer rules, but unjustified chargebacks may result in account suspension. Suspected fraudulent activity leads to immediate order cancellation and reporting to relevant authorities where required. celebrado maintains records to assist in resolving such disputes fairly.

Mandatory Consumer Rights in the United Kingdom That the Policy Cannot Exclude

This policy does not affect any statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or the Data Protection Act 2018. Customers retain the right to goods and services of satisfactory quality, as well as remedies for faulty digital content. Nothing in this policy excludes liability for death, personal injury caused by negligence, or fraudulent misrepresentation. UK residents may also seek redress through the courts or alternative dispute resolution schemes where applicable.

Contact Route, Policy Changes, and Last-Updated Date

For questions regarding this policy, customers should contact celebrado using the details on our Contacts page or by emailing info@dramabydesign.com. We may update this policy periodically to reflect changes in law or business practices. The most recent version will always be posted on the website, with the last-updated date clearly displayed. Continued use of the site after updates constitutes acceptance of the revised terms.